Delivery Information
Timetable
The effectiveness of the CouriersPlease distribution network depends on the speed of the pick up and delivery to all customers. It is essential that the goods are packaged and addressed at the time of making the booking, so that the courier contractor can make the pick up without delay.
For the convenience of all customers, we try to run as closely as possible to our schedule. In order for us to meet these time guidelines, we regret we cannot always wait for goods that are not ready at the point of the pick up, and we cannot always deliver to premises that require a set “book-in” time.
Before Booking
We recommend strong, secure packaging for all goods, and that 'at-risk' items be insured before dispatch.
Please ensure all items, including multiple consignments, are clearly addressed, including name, address, floor number and contact name at the intended destination. Multiple consignments should be marked 1 of 3, 2 of 3 etc.
Coupons
Prepaid Coupons
CouriersPlease operates on a PREPAID coupon and barcode system. For your convenience coupons are available in books of various sizes, commencing at a 5 coupon book. All Ezylink coupons are $3.50 ex GST
To check how many coupons you need for any destination in Australia please refer to our coupon calculator on our homepage.
Coupons provide security of your freight allowing us to track your freight through the CouriersPlease system. Each coupon is numbered to identify freight and enables tracing of items to the point of delivery. Customers have the option of either attaching a tracking portion to their documentation, or recording details on the nondetachable stub which is retained in the coupon book.
Each prepaid coupon will allow you to have a single consignment of up to 25kg “dead weight” or 0.10 cubic metre [.464m(H) x .464m(W) x .464m(D)] picked up and delivered anywhere within the metropolitan areas, in accordance with our delivery schedule.
Additional Coupons
There are times when goods (parcels) require an additional charge and examples of this are as follows:
• Consignments delivered to some outer suburbs.
• Items exceeding the 25kg limit (For example, a parcel weighing more than 25kg or an item exceeding .464m(H) x .464m(W) x .464m(D) requires two coupons.)
ATL Coupons
Authority to Leave(ATL) coupons are available with all contractors and, upon request, the pickup contractor would"link" an ATL coupon to the Metro coupon.This gives the delivery driver the authority to leave the freight as per the instuctions on the ATL coupon.This overides the need to obtain a signature. This service is offered free of charge to our customers.
Cubic Capacity
To work out the cubic capacity of a parcel, multiply the length by the width by the height. This gives the volume of the parcel. Multiply this by 250kg to get the cubic capacity. For ease of use please check out our Coupon Calculator.
• Multiple items to the same destination may require more than one coupon (In these cases, the total consignment weight and cubic capacity is taken into consideration.)
• Outer Metro and Country (These designated Outer Metropolitan and Country areas may require the use of additional EzyLink coupons in conjunction with a regular metro coupon.)
Dead Weight
Occupational Health and Safety legislation restricts the maximum weight of an individual item of freight to 25kg. (However, heavier items may be carried where there is assistance to load and unload the item. Individual items in excess of 40kg cannot be carried.)
Areas are detailed on the delivery schedule which is updated periodically. These schedules are available from your courier or download a PDF version from this website.
Payments for Coupons
You can pay for your CouriersPlease coupons at the time of issue in cash, by cheque or by electronic transfer to our nominated bank account.
Simply quote your telephone number as the lodgement reference number and fax your EFT confirmation.
When the Receiver has Coupons
CouriersPlease refers to these types of bookings as 'Receiver Pay' Bookings. Please ensure all goods are packed and ready for immediate collection before booking the pick up. Then simply check the cut off time in the area you need the goods collected from. Please note that it may differ from your area. If you are unsure, please ask the Customer Service Operator for assistance. Upon making the pickup, your courier will affix an “R.P” coupon to the consignment. Please ensure the sender asks for this number so that in the event of a query, the goods can be tracked easily and quickly. At the time of the delivery, you simply pay your courier with the appropriate coupons to cover the delivery.
Conditions Of Cartage
CouriersPlease carries all goods at the customer’s risk and subject to the Terms & Conditions of Cartage. CouriersPlease recommends that you insure your goods for peace of mind. Please see the "Insuring Your Goods" section for more information. You will find the Terms & Conditions of Cartage clearly printed on the front of our invoices and on the cover of the prepaid coupons.
Please ensure that you familiarise yourself with these Terms & Conditions of Cartage before sending any goods.
If you have any questions, CouriersPlease Customer Service Operators will be more than happy to help.
Goods We Cannot Carry
The CouriersPlease system is a parcel distribution network. The courier picks up parcels from many customers in their area at the same time, then later sorts and distributes them for delivery. To protect all consignments, incompatible freight, which by its very nature may damage other freight, cannot be carried. Likewise, any freight which may pose a danger of injury to the courier or a member of staff (because it has sharp or jagged edges, is not adequately packaged, or cannot be handled safely) should not be sent. It may not be accepted by the courier for pick up, or may not be able to be delivered within the normal system.
Dangerous Goods
CouriersPlease does NOT carry dangerous goods, except for allowable quantities of cosmetics, beauty products and a maximum 20 litres of Class 3 Goods. Dangerous goods carried by your courier must be consigned according to the relevant Dangerous Goods regulations. All goods must be accompanied by a declaration and have conforming packaging. Combined quantities on a vehicle must be under the limits required by a vehicle to avoid carrying dangerous goods signage. CouriersPlease does NOT carry dangerous goods to intrastate or interstate destinations
Insurance
Automatic insurance cover for your items.
While we always make every effort to ensure your item arrives on time and in good condition, very occasionally things can go wrong.
That's why we are now offering customers automatic insurance cover, providing you with even more peace of mind. Things rarely go wrong but, if they do, this cover will ensure we can set them right for you.
Make sure you're covered
Couriers Please has automatically arranged insurance cover for your goods. We recommend that you ensure that this level of cover is adequate to protect your items from accidental damage or loss in transit cover and if not, we can arrange additional cover.
This additional insurance cover is the easiest way for you to protect your items. There are no extra forms to fill in or arrangements to be made. You simply arrange delivery as normal and we add a small premium to your invoice.
How much will it cost?
· Insurance cover of up to $1000 per consignment is free
· Insurance cover of up to $2000 costs $2 per consignment
· Insurance cover of up to $3000 costs $3 per consignment
How will I be billed?
· There is no charge for the complimentary insurance
· The additional insurance premium charge per consignment note or coupon will be billed as a separate line on your invoice.
What does it cover?
· The cost of repairing or replacing lost or damaged goods up to the policy limits (plus GST) per coupon or consignment; or
· The actual value of the lost or damaged goods at the time of loss (i.e. unless the goods are new an amount for depreciation will be deducted from the claim) up to the policy limits (plus GST) per coupon or consignment.
Is there an excess?
· Yes – you are responsible for the first $150 of every claim on the automatic insurance. Different excesses apply to the additional insurance – see the terms and conditions on the reverse of your tax invoice.
Are any goods excluded from cover?
· The following goods are not covered:
Ø Deeds, securities, treasury notes and the like;
Ø Designs and patterns, plans, manuscripts and all other documents;
Ø Livestock, bloodstock and living creatures;
Ø Money (including bank notes and coins), stamps, duty stamps, tickets and the like;
Ø Household goods and personal effects.
Ø Fine art and jewellery;
Ø Arms and ammunition,
Are there any special conditions?
· Yes, some conditions do apply. For a full set of terms and conditions you should refer to the policy document which your sales representative can provide you with. Alternatively, you can telephone Australian Risk Applications Pty Ltd ABN 72 078 321 AFS Licence No. 228991 on (02) 9007 2491.
“OK to leave”
· Insurance cover for loss of goods does not apply to consignments that have an “OK to leave” coupon attached nor if other express authority to leave is given to Couriers Please.
How do I claim?
· You can notify us of any loss or damage by calling 1300 36 1000 or emailing insurance@couriersplease.com.au
· If your goods arrive damaged, you should make sure that you note this on the proof of delivery when signing so that we can easily process your claim. You then need to notify us of the damage as soon as possible, but in any event, within seven days of their arrival. Our claims staff will then assist you through the claims process, including advising you of the documentation you will require in order for us to quickly process your claim.
· If your goods have been lost in transit you should notify us within fourteen days of the date on which the goods were sent.
It’s quick, easy and free
· With only one invoice needed for transit and additional insurance, payment couldn’t be easier, and we offer competitive premiums
· We provide comprehensive cover for costs and expenses relating to lost or damaged items, and the policy covers repair or replacement of the goods or actual (cost) value of the lost or damaged goods
· Your items are covered for the whole time they are in transit – “floor to floor”. Transit cover commences from the time the goods are picked up and loaded until the goods are delivered to the receiver.
· Settlement of claims is quick and easy.
For more information regarding Insurance cover, please call 1300 36 1000.
Deliveries
COD Deliveries ( Cheques only)
The CouriersPlease system provides strict policies and procedures for handling COD deliveries, and for the return to sender of the payment. There is an extra charge by way of a special COD envelope for customers for this service. Complete the self addressed COD Envelope detailing the amount to be collected, then attach the COD Envelope to the parcel. Your parcel is then ready to be picked up.Under no circumstances can we carry cash.
Some may be happy with a copy of the invoice, others will require an official consignment note or hand written note. However, all transport companies require some form of covering documentation. Please check with the relevant transport company as to what documentation they need.
It is the customer’s responsibility to ensure all necessary consignment notes and other documentation, are completed and attached to the consignment before booking the pick up. Failure to do so may delay the delivery of your goods.
CouriersPlease contractors are unable to complete consignment notes on behalf of customers.
